The Helpdesk module is the nerve centre for AEBIS.
It allows the customer to create tickets against complaints and the property manager can assign tickets and monitor tickets to closure. As a key differentiator, the helpdesk module enables creation of work orders and also captures the cost of effort.
- Log / Create and Assign Tickets.
- Monitor SLAs,queue-based escalations.
- Track the life cycle of a ticket.
- Generate ageing reports based on problem Types.